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FAQs

About Drool

DROOL is your online destination to discover and shop unique contemporary art prints & posters. Each artwork is carefully curated by our team and shipped around the world.

The DROOL HQ is based in the UK, but we utilise a network of print labs dotted across the world to offer global shipping.

If you're looking to speak to someone from DROOL, feel free to submit your request via our contact form and we'll get back to you as soon as possible.

Printing & Framing

The word “Giclée” is French for “sprayed ink.” Today, the term is used to describe a sophisticated inkjet printmaking process which creates the highest quality fine art reproductions. Giclée printing offers extra-fine image resolution, helping retain a higher degree of detail from the original fine art or photographic images

A lot of research and development has gone into the various aspects and materials that make up a Giclée print. The archival nature of the print varies, but current scientific lab reports suggest that our recommended papers and Giclée printing process will produce a print that lasts between 100-200 years in optimal conditions. The high quality inks and perspex glazes we use on our frames offer great sunlight-resistance, but direct sunlight for prolonged periods of time could still fade a the print. Cheaper alternatives will fade rapidly in direct sunlight

We produce prints and frames in both metric (centimetres) and imperial (inches) sizes. The sizing system being used depends on the country in which your order is being produced.

Country of production:

🇪🇺 EU = cm
🇬🇧 UK = cm
🇦🇺 Australia = inches
🇺🇸 USA = inches

For example, an artwork size of 45x60cm/18×24″ would be printed at 18×24” if produced in the USA but 45x60cm if printed in the UK. The reason we make this distinction is so that artworks are sized in the measuring systems local customers are most familiar with. For standalone rolled prints, this also allows you to more easily get it frames at your local shop or picture framer.

Each artwork arrives ready to hang with the necessary back fixture. The size and country of production will determine which fixture you get. The frame will either be fully strung or with a sawtooth hanger.

Orders

Great, so your order has now been sent to the print studio and will soon be produced. As all our art prints and framing is made to order, meaning we elimiate any unnessessary waste by only printing what sells. Don’t worry, this doesn’t mean there’s painfully long production and delivery times, as our studios operate 24/7, with over 80% of products being manufactured and shipped within 24-48 hours

All order are sent tracked and you’ll receive tracking info via email once dispatched

As part of our DROOL Promise, if an order gets damaged in transit, then we’ll reprint and replace your order free of charge. Read our returns policy here.

Yes, enter your gift card on the basket or checkout page.

Once an order goes into production it is automatically booked in with our shipping partner and production enters into multiple automated flows, so changing or cancelling an order is difficult. Feel free to contact us at [email protected] and we'll see what we can do. 

If you need to amend your shipping address please email with the following details in the same format:

Shipping name:
First line of address:
Second line of address: 
Town/City:
County/State:
Postcode/zipcode:
Phone number:
Email address:

Find our full returns policy here.

Shipping

We ship globally! With print studios in the UK, Netherlands, US and Australia, we not only reduce the delivery costs for you but we also reduce our carbon footprint by printing as close to you as possible

To eliminate waste and allow for our bespoke frames to be handcrafted, everything sold on DROOL is made to order. But this doesn’t mean crazy long waiting times, as print labs operate 24/7, with over 80% of orders being made and then dispatched within 24-48 hours

Shipping times (after dispatch):

🇬🇧 UK = 2-3 working days
🇺🇸 USA = 2-5 working days
🇪🇺 EU = 5-7 working days
🇦🇺 AUS = 3-6 working days
🌎 Rest of world = 5-12 working days

These times are estimated and may be longer, especially during peak periods or holidays.

We can guarantee there will be no additional import, custom or delivery fees on shipments to the UK, EU, AUS and USA*. For all other destinations it is pretty unlikely, but as with many international imports, you may be required to pay local duties or fees on the arrival of our order. Please note, DROOL unfortunately can not advise on this, nor can DROOL accept responsibility for these costs on orders outside of the UK, EU, AUS and USA. It is best to speak to your local authorities for more details

The only exception is A0 prints delivered to the EU, as these are currently shipped from the UK. So since Brexit these may be subject to fees.

Orders are shipped from print labs in the UK, Europe, United States and Australia (Asia coming soon).

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